Pissed Consumer - Very poor service & employee turnover in KC

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Very poor service & employee turnover in KC

Feb 1, 2008

Aarons Rents complaint

I have been a customer of Aaron's for about 7 yrs. now offf and on. I delt with the store on Noland Rd. The old manager Dave had been there for years and was great. He would do anything to help you or make sure your were happy with your purchase. They moved him to another store. After he left the store started going down hill and is still going down. I have one account that is almost paid and then I am done with them. They change people more than underwear and they people there since Dave left don't care a thing about the customer. JUST THE MONEY. The people have changed a dozen times and the manager 5-6 times or more. They have no time to help you and act like they are doing you a favor taking your money each month. I saw Dave shopping at Christmas time this year and he said he was sorry for all the problems we have had and stated that he had tried to get back to that store but the boss would not move him from the store he was in. I am sorry to see a good company like Aaron's go down hill to the level of the rest of the rental stores but they are going quick. They will not ever get anymore of my money unless Dave comes back someday. I have heard alot of customers ask for Dave when in the store. He must have been doing something for the customer to all ask for him... Guess customer service at Aaron's doesn't matter anymore.What a shame.

Tom

Independence, Mo.

Soon to be X customer

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