I bought a couch from Aarons and waited three days to have them deliever it and I had to call them and they told me it was infested with bed bugs, so I was stuck because I had gotten rid of my living room furniture, and had to rent one to own, which I thought was 124 a month, they tack on a bunch of fee which brought it to 150 bucks.

I had a credit of 190 dollars from buying the couch and should of had a credit for the next month of 45 dollars, and they said it was only 9 dollars, so I said I wasnt gonna pay that and they took my extra money I paid, so the manager got heated when I started arguing and asked him why so I said come get f-ing thing, and he screamed at the top of his lungs get out of my store, and came over and started pushing my sister, still screaming and she asked him not to touch her, and I also told him thats illegal, you cant put your hands on someone like that, and he threaten to call the cops on us, he started comming for me and I said dont touch me either, he rushed out so fast I didnt even get my receipts for the payments I had. I called when I got home and asked them to bring them when they picked up the furniture and they were never brought.

I called Aarons customers service to complain and I said on hold for 30 min, and no rep even help me. So I will keep calling till someone listens to what I have to say.

No one deserves to be ripped off and treated like they are dirt, Mr Aaron if you read this I would take note that your service ***, and your stores are worthless.


  Comments (8)
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1. Written by cynthia walker, on 18-09-2009 11:01

Aarons Furniture Leech to Own is straight up whacked. I don't know if they get these managers straight out of prison or what but they act like they are doing business on the streets. And I mean that literally. They are find when you first apply but after you receive this beat down merchandise they suddenly become deaf, dumb and stupid. Whoever said they were pushed out of the store, I believe them. I went into the store thinking about renting a dining room set I fell in love with on their website. I saw them (managers) talking loud, threatening a couple of existing customers. I remember thinking how much it looked and sounded like a gang iniation. They did everything except beat these two people up. I hauled *** from the store with the alley-like behavior and bought a living room, dining room set from Ashley where they talk to and treat you like a valued customer. I'm sure the man who started this company did not envision it being run by a bunch of thugs in a shirt and a tie. If they think this whacked idea of customer care in this economy can keep their company afloat; all I can say is good luck with that one.

2. Written by Hoppy, on 19-08-2009 13:11

you can email ken butler the CEO of this organization at  

 

thats what I did, I got a full refund

3. Written by Michele, on 15-08-2009 23:24

really!!!! 

Walmart, Kmart, KFC, Wendys, St Joseph Hospital. Everyone has treated this woman badly. Look up complaint 265 in search. You will see what Im speaking off

4. Written by DLH, on 31-07-2009 10:59

I bought a big screen TV from Aaron's that was gently used. They said the customer before me had it for about two months. After awhile, we started noticing that the thing was cutting off when it wanted to. They said they would call a technician to come and take a look. It took them a whole month to do that. Once the tech came, he didn't know that the *** he was doing. Two weeks go by and the thing is still not working properly. It took another three weeks plus an angry call to the hotline to get some help on this issue. They truly do suck in the customer service department.

5. Written by Sunny, on 17-05-2009 03:32

What you should have done was called the police while you & your sister were at the store AND then went straight to the police station and filed a complaint.  

 

Where anyone who works at Aaron's thinks they have the right to touch you, hit you, etc. I am NOT sure. But they are not exempt from the law!  

 

Next time call the pd! Better yet record video via cell phone if you've got it and show it to the pd!

6. Written by eileen smith, on 03-10-2008 09:56

when i first got the tv it broken not been telling me how to used the tv no smiling we told them we cant pay 1st they still send me letter i owe 15 they confused not me i ask the guys i want my payment to go back on 15th he said no i had to wait for 2 weekd for someone to come out i call the day they was off that not good plus i ask abt the bed 10 years warrenty i need new bed got attude i ask again i pay on 15th period

7. Written by G-Man, on 09-05-2008 14:29

Well, if you talk and think as incoherently as you type ... maybe you didn't understand all that was going on.

8. Written by complaint265, on 05-04-2008 05:02

My boyfriend got a laptop from Aaron's in the Philadelphia,Pa area, and it did not work properly.They kept replacing it,and with another used laptop. Their laptops are used!Than when he visited my in my area to see if they could replace it again.they took his laptop and didn't give it back,demanding something with an address from my area.He finally got thru to customer service, and they said the contract was cancelled. We will never go to Aaron's again!

Comments on Arrons manager physically pushed us out of his store screaming.

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