CommentUpon the delivery of these items, the two men put a hole in my hallway wall leading off into the laundry room. They assured me that it would be taken care of by one of the delivery men. I also called to the store the same day and talked with the manager, Justin Hopkins, to inform him of what happened. Justin also assured me it would be repaired to my satisfaction and apologized for the damage.
A week went by and nothing had been done, I hadn’t even been contacted in anyway as an attempt to make things right. So I called Justin yet again. When I inquired about it, Justin informed me that he would send them over to repair it. This took a period of about three weeks, again with me contacting the store manager, each and every week. If that was not bad enough they repaired it wrong. They used some kind of putty to close the hole in the wall, except when it came time to paint the entire wall they used the wrong paint. Also only painting over the hole and not the whole wall as was first discussed.
After all of this Justin expected the first payment or the furniture right then and there. I told him if he was to fix the problem right, then I had no problem paying him. This is a $400,000.00 home that had gotten its first bruise ever. Oh it gets even better, the manager, Justin himself, waits until I have left for work to show up at my house. He then starts harassing my housekeeper that he wants the items I rented now and bribes her to let him. Saying he will give her a pack of cigarettes just to let him in my home so that he could recoup the stuff. Also threaten her with the police saying we are being charged with stolen rental goods. I had to loose a days pay as I had to leave work to try and resolve this. After several attempts to get the number to contact his District Manager Ray, I called information and was given the number to call that ended up taking us to the Roanoke store manager. He gave us the website to contact someone to help us.
Finally Justin had Ray call me. Ray suggested I buy the paint no matter how much I need and paint it myself. He said he would then deduct my costs from what I owe. However, that is not the way this should be handled. I am not the one in the wrong here. I should get more of a reimbursement out of this. I have lost work which is money I need to pay my bills and to take care of my four kids. Why should we still have to suffer in yet another way when we didn’t cause this problem to start with. Not to include the harassment of my housekeeper and the bribe he made to her. Also the unnecessary embarrassment of my neighbors witnessing this atrocity. I would like for someone to contact me and discuss a better way of handling this or I will be forced to go to my attorney and to the police.
 Comments (6) |  |
| 1. Written by divabdoll, on 14-04-2009 11:52 I have a quarter of a million dollar house and yes, I was renting from Aaron's too. Once you have so much on your credit people stop lending you. I too experienced a delivery driver damaging my property and Aaron's is yet to make restitution for it. Yet they want their money or merchandise when they say so. |
| 2. Written by MAD, on 04-03-2009 01:53 Hoov3r, YOU are the one who needs to mind their own buisness all that was said was if she can afford a 400,000.00$ home why was she renting from Aaron's ??? On top of that she has enough money to afford a HOUSEKEEPER makes me wonder why they would bother with A-holes like Aarons too!!! |
| 3. Written by D.Young, on 15-09-2008 14:27 Hey: I am so very sorry for your inconvience, and I feel your pain. I am currently a customer of Aarons (about a month now), and I have this eerie feeling it is going to be a roller coaster, I just got a call from a manager telling me he was coming out to pick up my furniture, and this two days after I made my payment. I told him "if he came to my house he would not be getting in", Said good-bye and hung up my phone. They act so understanding when you get in a contract, the offer no compassion for anything after that. |
| 4. Written by Hoov3r, on 01-09-2008 05:05 Amanda, what does it matter? Quit being a ***, and waiting around to post negative/snide comments as if your on some crusade to defend Aarons. Put down the shield, and take the blade at your side, and begin to cut your fingers off and do the world a favor by not posting your worthless tired opinions. |
| 5. Written by Jackie, on 16-07-2008 02:33 I would contact my lawyer and press charges in small claims for misconduct on my property loss of wages and harassment if I were you. |
| 6. Written by Amanda, on 16-07-2008 00:08 If you have a 400,000.00 home why are you renting from aarons in the first place? |
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