Aarons Rents - AARON'S RENT TO OWN
I leased a play-station 3 for my son on DEC 2nd 2011 for Christmas..on Jan.
3 i made an online payment and wasn't aware i owed a $5 late fee.. well Jan 15th Darcy the store manager called me and told me i hadn't made a payment at all. i advised him i had made an online payment Jan 3. he looked up the payment and said oh, i see well you owe a $10 late fee.
i told him i had no money right now we live off a limited income.. he said you mean to tell me you don't have $10? i said no i don't.. that i would try to come up with it..
well for the rest of Jan. i was harassed and called daily. mean voice mails left, actually telling me if i couldn't afford the merchandise to return it.. and sent me letters saying i owed for the whole month.
i got my papers out and read it was actually a $5 late fee not a $10 late fee. and called them. AND told them i had read my papers and it was a $5 late fee, and i didn't know i owed it. Darcy was very ugly with me and told me i knew i was late and was very ugly.
. well then told me i had to come in and make the $5 late fee. by this time it was the 28th of Jan. my payment was due on the 1st i told them i would come in and make my payment on the 1st and would pay the late fee.
he was very ugly and said i needed to come in and pay the late fee. i said i live 50 miles away and i cant drive that far to pay $5 it would cost me more in gas.. well a few hours later.. they was calling me again..
i tried and tried to work it out with them and they just kept being ugly.. so i decided to return the merchandise and buy one with my taxes from Walmart.. i had planned on paying the ps3 from arrons out when i got my taxes, but i was harassed all month for a $5 late fee. i called them and told them i wanted to return the merchandise and gave them directions..
instead of coming to get the ps3 they are still calling me and harassing me.
i refuse to call them back..they need some classes on customer service..
More Review Details
You May Also Like
- "These people delivered (2) new leather couches 1-1/2 months late in July, 2008. Tore a hole in (1) couch when bringing in to the room. Since then, they have moved..."
- "Bad dinning room set broken chair . gave me the same chair had been glued back...."
- "10-17-14. Went to American Freights, North Memorial Pkwy,Huntsville Al, Store...I picked sofa, loveseat, recliner for my disabled mother. .I took pictures of the furniture I picked and forwarded pics..to my..."
- "Websitebusiness.com locked me out of my account after they took $30.00 from my checking account. I can not contact them through any number I have or the ones listed on..."
- "Ilsihave paying $3.15 gal. Since 2012 ,a gentleman called saying no he never sent out those bill amounts I told him I would send them, I just had major surgery..."
- " "Incorrectly installed and crushed oil filter" John Elway Chevrolet Service performed a pre delivery oil and filter change November 2014. I had my next oil and filter change..."
- "I bought two 32 inch flat screen televisions last year around black Friday from Walmart and now both screens are cracked. You can see the picture but there are lines..."
- "Hi, I'm a UC Davis student and we use your washers here. I'm contacting you because my card took three dollars off my laundry card because the dryer was broken,..."
- "This was at 109 Patrick st plaza charleston wv. I went in at 1:20pm today (2/8/16) and ordered a zesty bread. I proceeded to give her a 5$ bill after..."